I'm sympathetic to Lynn's statement that my students know how to find "popular information" but not know how to search for information at the research libraries.  Well, I consider myself a reasonably sophisticated user -- and I don't quite know how to use the research libraries.  One of the reasons I love hanging around Lynn is that I hope to learn more about how to think like a librarian.  Currently, I find the search interfaces to the research databases opaque, partly because there are so many different interfaces and it is really hard to know what's in what database.  I've already argued that the Web interfaces of the research libraries (such as the Library of Congress) can be improved to fit better those who eat and breathe the Web....

Yes, one can argue that students must accomodate to the research libraries, that they are lazy not to.  But face it, we've seen how well google is doing crossing all sorts of boundaries to get at useful stuff -- and it's setting the standard in ways of how easy things should be.